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PAYMENT CONFIRMATION. On successful payment customer should receive order confirmation by email and/or by SMS within 24-72 hours of the payment.
DELIVERY POLICY. E-Tickets are delivered by email instantly after order payment confirmaiton email however sometimes it can take 24-72 hours to send e-tickets (PDF) by email to customer. There are normally no charges for delivery of E-Tickets (PDF) however for some events Fee can be possible. Tickets delivery by courier is done within 7 working days of order placement however sometimes tickets are delivered to customer by courier 7-15 days prior to the event date on advice of organizer. There are charges to send tickets by courier which vary from one event to another. Delivery Fee/Charges has to be paid by customer on top of ticket cost & booking fees. In the instance when wrong, defective, damaged or tampered tickets are received by customer then customer must inform the company by call/email and replacement tickets will be issued again for customer without any extra costs.
eTicketing.co will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple bookings/transactions may result in multiple postings to the cardholder's monthly statement.
REFUND & CANCELLATION POLICY. All sales are 100% final. No refund/cancellation or exchange is possible once tickets are purchased. Refund would be issued only if event is cancelled due to any unforeseen circumstance however booking fee deduction will be made if the event is cancelled in less than 30 days before the event start date. If your tickets delivered or delivery scheduled by courier and event was cancelled afterwards then Courier/Delivery Fees would not be refundable; only tickets original price paid will be refunded after deduction of our booking fees. Refunds will be done only through the Original Mode of Payment. If customer has mistakenly done any duplicate order(s) and requested refund for duplicate order(s)/transaction(s) within 5 days of ordering then it will be reviewed by our finance team and if genuine duplicate orders found then duplicate transaction refund will be issued within 30-45 days after the event after deduction of our booking and handling/processing fees.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.
Incase of any special circumstances, cancellation can be requested however refund will be done after deductions of cancellation/admin fees:
30 Days before the Event: 15% Cancellation Fee will be charged & any courier charges (if paid) will not be refunded.
Less than 30 Days before the Event: 25% Cancellation Fee will be charged & any courier charges (if paid) will not be refunded.
Refund/ Cancellation Policy
The Ticket Holder has assumed the risk to and understands the warning concerning COVID-19 or any such communicable diseases. If the event is cancelled due to any of such circumstances then eTicketing booking fees and admin fees (including any courier/dispatch fees) would be non-refundable however original ticket costs paid (other than booking fees and admin/dispatch fees) would be refundable with the following terms:
Should the event, due to force majeure or for any reason beyond organizer's reasonable control;
A Ticket will NOT be exchanged or refunded if:-
a) the Match is stopped for any reason after kick-off; or
b) kick-off is delayed for any reason on the date of the Match; or
c) the kick-off time of a Match changes but not the date.
The Organizer shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket less Ticket administration fees, in the following circumstances:-
a) if the Match is postponed before kick-off and the Match is not rescheduled;
b) if the Match is postponed before kick-off and the Match is rescheduled to another date (whether at the original Venue or at a different Venue); or
c) if the Match is not held due to cancellation of the Tour; or
d) if the Ticket Purchaser is otherwise entitled to a refund under South African law.
If a Match is postponed before kick-off and the Match is rescheduled to another date(whether at the original Venue or at a different Venue), the Ticket Holder may:
a) if the Match is rescheduled to another date at the original Venue either use the original Ticket for the rescheduled Match or apply for a refund or
b) if the Match is rescheduled to a different Venue either exchange the Ticket with organizer for a Ticket of the same or lower price category for the rescheduled Match (subject to availability of Tickets) or apply for a refund.
The Ticket Purchaser shall not be entitled to a refund of any fees or charges paid in addition to the Face Value of the Ticket (for example, any Booking/Handling Fee or postage or courier charges) except where required by South African law. No interest or costs will be payable in respect of any monies refunded.- Only the original Ticket Purchaser may apply for a refund. If The Organizer initiates a refund process under its Terms and Conditions, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within ten working days of the cancellation or rescheduling of the Match or the cancellation of the Tour.
The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket or follow other procedures designated by The Organizer in order to be eligible for a refund. Organizer shall not be required to issue a refund in relation to any Ticket which it reasonably believes has been the subject of a sale, transfer or disposal in breach its Terms & Conditions. Save as required by South African law, none of The Organizer and the Official Ticketing Agent or any Authorised Agent accepts any responsibility for any loss, theft or accidental destruction of any personal information provided by the Ticket Purchaser (and any other Ticket Holder) or any financial or other loss or damage which may result there from.
Any Ticket Holder leaving a Venue will NOT be re-admitted and NO pass-outs will be permitted.
For the purposes of safety, security and/or adhering to compliance measures, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and physical proof of identity that displays the age of the Ticket Holder). A Ticket Holder may be required to submit to a body and possessions search as well as a screening process for the purposes of identifying any Illegal or Prohibited Item or Restricted Item on their person and / or to comply with health and safety requirements, and any refusal by the Ticket Holder may result in refusal of admission to the Venue or eviction from the Venue without refund or compensation. Any identified Prohibited or Restricted Items which are surrendered by a Ticket Holder as a condition of entry to the Venue shall be deemed to be surrendered irrevocably and voluntarily and will be unable to be reclaimed by the Ticket Holder and shall be disposed of by Organizer without liability.
The Organizer and/or any Authorised Person may refuse admission to the Venue or eject from the Venue without refund or compensation any Ticket Holder who;
a) does not comply with the The General Code of Conduct;
b) does not comply with the Venue Regulations;
c) is noticeably under the influence of alcohol, narcotics or any behaviour modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully, disruptively or in a manner contrary to public order and/or safety;
d) brings or attempts to bring into a Venue, possesses or uses within a Venue or in the vicinity thereof any Illegal or Prohibited Item including, without limitation, any prohibited items stipulated separately under Venue Regulations and the following:
i. firearms & ammunition (including component parts) or replica or imitation firearms or ammunition; all types of knives and bladed items; offensive weapons or implements, such as extendable batons, or any items modified into weapons or replica or imitation weapons; controlled drugs; explosives, fireworks, flares, smoke canisters or replica explosive devices; personal protection sprays, laser pointers & strobe lights; glass bottles and glass receptacles (medication bottles for personal use for which an original doctor’s script must be available on request); hazardous and/or toxic materials; aluminium or steel containers or aluminium or steel cans; plastic bottles; any umbrellas; or any item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the safety of (or pose a hazard to) any person or security at the Venue;
ii. all wireless devices which emit radio waves (including phone jammers, radio scanners and walkie-talkies, wi-fi (wireless LAN) routers), excluding mobile phones for personal use and wireless devices which only have receiving functions (such as radios). Personal/private wireless and 3G or4G access points/hubs and unmanned aerial vehicles (UAV) and flying objects generally known as drones are strictly prohibited;
iii. hard cool boxes;
iv. compressed gas containers (otherwise than required for personal medical purposes for which an original doctor’s script is required);
v. protest material of any kind, including banners, clothing, signs or materials displaying political, religious, offensive or race-related messages, slogans or images;
vi. tents, spray paint or any other item which could be used to demonstrate within a Venue, sabotage or damage property;
vii. any objects bearing trademarks or other kinds of promotional signs andmessages (of whatever nature) which Organizer, or any Authorised Person believe are for promotional or ambush marketing purposes;
viii. any tripods, monopods or video camera equipment whatsoever including‘selfie sticks’ (whether or not for personal use); and any camera or other type of photographic or recording device (of any nature whatsoever and whether capturing still or moving pictures);
ix. bicycles, roller-skates, skateboards, scooters, wheeled footwear, prams and children's buggies and similar items; and/orx. pets or animals (other than guide/service dogs);;
e) brings or attempts to bring into a Venue, possesses or uses within a Venue any Restricted Item which, in the reasonable opinion of an Authorised Person, might compromise or otherwise interfere with the enjoyment or comfort of any person at the Venue, such as, without limitation, large flags, banners and flagpoles, oversized hats and umbrellas, etc. which limit other people's views, noise makers which make excessive loud noises such as vuvuzelas and whistles, horns, air horns, drums, rattles (things emitting clatters and sounds), and musical instruments;
f) brings or attempts to bring into a Venue any alcohol, food and/or non-alcoholic drinks;
g) whilst within any Venue or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object (including, without limitation, onto the Playing Surface),instigates violence, racism, xenophobia or homophobia, or behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, or creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in anyway, or unreasonably obstructs the viewing of other spectators;
h) whilst within any Venue, enters or circulates in restricted access areas or other are as where that person is not permitted (including, without limitation, the Playing Surface, changing rooms or other players' or officials' areas); or stands on seats; or climbs lighting masts, fences, roofs and other apparatus or constructions;
i) is reasonably suspected by an Authorised Person of having committed, or being likely to commit, a criminal offence within the Venue or the vicinity thereof;
j) whilst within any Venue or the vicinity thereof, fails to comply with instructions from Organizer and/or any Authorised Person;
k) whilst within any Venue, damages, interferes with or tampers with any property of any third party;
l) whilst within any Venue, smokes in any area where smoking is not permitted or uses an e-cigarette in any area where smoking is not permitted;
m) brings or attempts to bring into a Venue, sells, possesses or uses within a Venue or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) or any other third party without the prior written authorisation of Organizer (and the Ticket Holder may be asked to deliver a copy of any such authorisation upon entry to or whilst within any Venue);
n) whilst within any Venue or the vicinity thereof, engages in any form of activity related to marketing or advertising (including ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without the prior written authorisation of Organizer;
o) whilst within any Venue hangs or drapes any flag or banner over any signage within the Venue;
p) whilst within any Venue, engages in any form of gambling, or uses any computer and/or mobile device (including any portable, laptop or handheld computer tablet) to engage in any online betting activities in relation to the result, progress, conduct or any other aspect of the Match, or records, compiles, transmits or disseminates (by any means) any scoring, statistical or other data for the direct or indirect purposes of gambling or gaming;
q) offers to any third party any bribe or other reward to fix or contrive in any way or otherwise improperly influence the result, progress, conduct or any other aspect of the Match and/or otherwise contacts or attempts to contact any player, coach, team or Match official for a corrupt or improper purpose;
r) is under the age of 16 years unless accompanied by his/her parent or guardian or other adult of the age of 20 or over designated by such parent or guardian;
s) takes away or retains any Match balls or other items;
t) uses or operates any unmanned aerial vehicles and flying objects generally known as drones at the Venue or surrounding areas of the Venue;
u) destroys, damages, defaces any buildings, trees, works, other facilities, equipment or articles at the Venue or surrounding areas of the Venue;
v) demands visitation or does not move though being requested to move from any part of the Venue or surrounding areas of the Venue;
w) views /stands or loiters in the aisle or viewing from the aisle;
x) enters or parks vehicles or bikes in areas at the Venue or surrounding areas of the Venue which are not permitted;
y) conducts any protests or demonstrations, meetings, solicitation, public speeches, propagandas, missionary work at the Venue or surrounding areas of the Venue, etc.; and/or
z) conducts any other acts which will or may obstruct the undisturbed operation of the Tour.
No Ticket Holder shall be permitted to enter, attend or remain in attendance at any Venue if that person has been refused entry to or ejected from another British and Irish Lions Tour, 2021 Match by Organizer and/or any Authorised Person or is subject to a ban from attending the relevant Venue or any other sports ground by the relevant Venue owner, sport’s governing body or any other competent authority.
Ticket Holders must retain their Ticket at all times whilst within any Venue and Tickets must be presented for inspection upon request by Organizer and/or any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue without refund or compensation.
There is no storage available at Venues for any surrendered Illegal or Prohibited Itemsor any Restricted Items or Ticket Holders' other personal property.
Limitation of Liability
The Ticket Holder hereby acknowledges that they have been informed and are aware that in attending a Match and entering a Venue that they may be at risk of being exposed to, contracting, and/or spreading COVID-19. IN THIS REGARD THE TICKET HOLDER WAIVES THE RIGHT TOBRING ANY CLAIMS INCLUDING FOR PERSONAL INJURIES, DEATH, DISEASE ORPROPERTY LOSSES, OR ANY OTHER LOSS, INCLUDING BUT NOT LIMITED TO CLAIMSOF NEGLIGENCE AND SHALL NOT SEEK DAMAGES, WHETHER KNOWN ORUNKNOWN, FORESEEN OR UNFORESEEN RELATING TO COVID-19 OR ANYCOMMUNICABLE DISEASES.
Photographs or any other recordings of sound or images taken by a Ticket Holder within a Venue may be used for personal, private, non-commercial and non promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description or result and/or statistics of a Match (in whole or in part) including (without limitation) any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, or to assist any other person(s)in the conduct of such activities.
Each Ticket Holder attending a Match:-
a) acknowledges that he/she is likely to be recorded in a number of media and publicly disseminated;
b) agrees that perpetual use may be made, free of charge, of their voice, image and likeness captured whilst present at or about the Venue (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;
c) acknowledges and agrees that The Organizer is the sole legal and beneficial owner of the copyright and any other Intellectual Property Rights of any nature whatsoever in and to any recordings of sound or images taken within a Venue (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings; and
d) hereby unconditionally and irrevocably grants to The Organizer a perpetual, exclusive, freely assignable and royalty-free and worldwide licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future formor type of media or format, any recordings taken by the Ticket Holder within a Venue in breach of of these Conditions..
Organizer does not guarantee that the Match for which a Ticket is issued will take place at the date, time and Venue stated on the Ticket.
Organizer reserves the right to make alterations to the time, date, duration and Venue of any Match or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither Organizer, the Official Ticketing Agent or any Authorised Agents will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in Terms and Conditions.
As soon as possible after Organizer determines postponement, rescheduling or cancellation of a Match, all available information will be posted on our website but it is the responsibility of the Ticket Holder to as certain whether a Match has been postponed, rescheduled or cancelled and any new dates, times and Venue. Organizer reserves the right to make amendments to these Conditions from time to time where it has a valid reason to do so (including, without limitation, a change in the Venue Regulations). A full copy of the latest version of the Conditions (as amended, where appropriate) will be available online on our website and we shall notify Ticket Purchasers of such changes via email to the Ticket Purchaser's email address as specified in the Ticket Purchaser's application if they materially affect Ticket Purchasers' rights as a consumer. Any breach of any these Conditions may result in the cancellation of the Ticket, the refusal of admission to the Ticket Holder to the Venue, or their eviction from the Venue, in each case without refund or compensation in addition to any other remedy that Organizer and/or may have. Without limiting the generality of the remedies available to Organizer, a breach of these Conditions by a Ticket Holder may result in the cancellation of all such Ticket Holder’s Tickets for any or all Matches. No failure or delay by Organizer and/or to exercise any right (in whole or in part) under these Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right. All Tickets (and the copyright inherent and implied in all Tickets issued) remain the property of Organizer.